Privacy Policy

Thrive Digital Support customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Email: emma@thrivedigitalsupport.co.uk

What information we collect, use, and why

We collect or use the following personal information for information updates or marketing purposes:

Identity Data: name, business name, job title
Contact Data: email address, phone number
Technical Data: IP address, browser type and version, cookies, device information
Usage Data: information on how you use our website and services
Marketing Data: your preferences in receiving marketing from us

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure – You have the right to ask us to delete your personal information.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
Your right to object to processing – You have the right to object to the processing of your personal data.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

Directly from you
Forms on our website (e.g., newsletter sign-up, lead magnet downloads)
Email correspondence and social media
Analytics tools (e.g., Google Analytics)
Email marketing platforms (e.g., Mailerlite)

How long we keep information

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. For example, client contracts and invoices are retained for six years in line with HMRC guidelines, while enquiry data is deleted after 12 months. We regularly review data held and securely delete what is no longer needed.

For more information on how long we store your personal information or the criteria we use to determine this, please contact us using the details provided above.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. https://www.ico.org.uk/make-a-complaint